Terms & Conditions/Privacy Policy

Terms & Conditions

Shipping Time Frames: Our general order processing and dispatch time is 1-2 days but does differ from product to product so please see individual products for details. All items are dispatched, tracked, either via Royal Mail or Hermes and you will be sent tracking details upon dispatch.

Return Processing: We accept refunds of unused, unworn, and unwashed products within 21 days of purchase. Our full return policy can be found here. We can not accept refunds of personalised products.

Payment Terms: We accept the following payment methods: PayPal, Clearpay, Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB, and Maestro.

Cancellation Policies: Orders can be cancelled up until the point of dispatch.

Privacy Policy

Our website address is: www.lolalovesuk.co.uk

At Lola Loves UK, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Lola Loves UK and how we use it.​

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

​When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Like any other website, Lola Loves UK uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.​

Lola Loves UK does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.